Effective Date: 4th July 2023
Rose & Crown (Holbeach) Ltd is committed to protecting the privacy of its guests and customers.
The data controller as defined in the Data Protection Action 2018 for this information is Rose & Crown (Holbeach) Ltd; however, personal information may be disclosed to third parties who receive and process this data as a data controller in their own right (as further described below).
What is personal information?
Personal information is information about you and from which you can be identified. It includes your name, address, contact details, payment information and details of your bookings and purchases.
What personal information do we collect?
We will collect and process personal information about you in the course of our relationship with you. This can be through a variety of channels, including by telephone, via our website, on site and via third parties.
This information includes but not limited to:
- Your name and address;
- Your phone number and email address;
- Details of any bookings that you make with us;
- CCTV footage in which you feature when you visit our premises and parks; and
- In the event that you have an accident while on our premises that you bring to our attention, we may record details of that accident and any injury you suffer in an accident log.
If you provide us with personal information about another person, you must ensure that before you provide us with their personal information, you have their consent to do so and that they are aware of the ways in which we use personal information as set out in this policy.
When visiting our website, we may collect information about the device you are using, your browser type, your IP Address and your activity on our website.
When using our Guest WIFI we will collect information about the device you are using, MAC Address, assigned IP Address and websites/ mobile applications that you access whilst using our Guest WIFI.
How will we use your information?
We use your personal information in the course of our business and in connection with our relationship with you. In particular, your personal information may be used by us, our employees, contractors or agents, and disclosed to third parties in order to facilitate and complete a booking with us.
Information collected through your use of our website will be used to improve our service to you and to help us understand visit activity patterns.
We use information collected from your use of our Guest WIFI to help maintain and improve our service. It will also be used to monitor for activity which breaks our Guest WIFI Terms of Service.
How long will we keep your personal information?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
We determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
With whom do we share your personal information?
In connection with the uses described in this policy, we may disclose your personal information to certain parties, including:
We may pass your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation (including in connection with a court order), or in order to enforce or apply the agreements we have with or otherwise concerning you (including agreements between you and us (or one or more of our affiliates); or to protect our rights, property or safety or those of our customers, employees or other third parties.
You should be aware that, if we are requested by the police or any regulatory or government authority investigating suspected illegal activities to access and disclose individually identifiable information concerning your activities whilst using our website, we reserve the right to do so. We also reserve the right to disclose individually identifiable information to third parties where a complaint arises concerning your use of our website, and that use is deemed by us inconsistent with the terms governing use of our website.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Where will your personal information be processed?
In relation to the above uses of your personal information and the above sharing arrangements, your personal information may be transferred to, and stored and processed in, one or more countries outside the United Kingdom including countries which do not provide equivalent protection for personal information as the Data Protection Act 2018. In relation to these transfers, we will take steps to ensure that your personal information is adequately protected in accordance with the requirements of the Data Protection Act 2018.
What rights do you have with respect to your personal information?
As part of the Data Protection Act 2018 you have certain rights with respect to your personal information, including the right to request access to your personal information.
If you believe that the information we hold about you is inaccurate and requires correction, please contact us using the details below.
Should you wish to obtain a copy of the personal information that we hold on you, please contact us using the details below. We may require further information in order to respond to your request (for instance, evidence of your identity and information to enable us to locate the specific personal information you require).
To contact us please use the following details:
Rose & Crown
1 Low Road
Email: [email protected]